Policies and Procedures

Data Collection

Under the General Data Protection Regulations 2018, you have certain rights. These are:

• You are allowed to see your notes. This is facilitated by making a formal request.

• Records are kept for 7 years after termination of therapy and then destroyed.

• Having your records amended (change of name and address)

Erasure of Data (exclusions)

Under GDPR you can request your data be erased. However, there are exceptions to this.

In the case of counselling records, insurance companies and ethical bodies ask for records to be available for the period as outlined above.

ICO Registration

I am registered as a data controller with the ICO under the registration number ZB914543.

Cancellation and Rescheduling

To confirm your booking, full payment is due at least 48 hours prior to your session.

We understand that plans can change. You may cancel your session for a full refund up to 48 hours before your scheduled time. Regrettably, cancellations made with less than 48 hours' notice will incur the full session charge.

Should I unexpectedly need to cancel your session, I will contact you immediately to arrange the next most convenient available slot.